Ashford Skin · UK

Returns & refunds

Your statutory UK consumer rights apply. Practical returns are coordinated with the fulfilling supplier.

Change of mind

For most unused items in original sealed condition, you may request a return within 14 days of receiving the goods, in line with the Consumer Contracts Regulations. Opened cosmetics/skincare may be refused for hygiene reasons where permitted by law.

Faulty or incorrect items

If an item arrives damaged, incorrect or not as described, contact us with your order number and photos within a reasonable time. We will raise the issue with the supplier, who remains responsible for product condition at dispatch and for arranging a suitable remedy.

Refund timing

Approved refunds are returned to the original payment method after the supplier confirms receipt/inspection of any returned goods, or sooner where UK law requires.

Return shipping

Return labels and postage for change-of-mind returns may be deducted or charged unless the item is faulty. Supplier-fault returns are arranged via the supplier’s process.

Ashford Skin operates as a dropshipping retailer. Products are supplied and fulfilled by independent third-party suppliers. Unless required by UK consumer law, responsibility for product quality, dispatch, transit damage and manufacturer defects sits with the relevant supplier.